irmashorell@shorell.com

Telephone Contact Business Hours:  Monday to Friday 12:00 p.m. to 7:00 p.m.
Time Zone:  Eastern Standard Time [e.s.t]

Irma Shorell offers free shipping by FedEx Home Delivery.  Overnight express delivery is not offered.   Your order will be shipped out by the next business day from the Irma Shorell east coast shipping facility and will be delivered within 5 to 8 business days (Monday to Friday) of placing your order depending on your address and the shipping method.   Orders to California go cross country and take longer, orders to addresses east of the Mississippi arrive sooner.   Orders placed on Friday, Saturday and Sunday are shipped out the following Monday.

At this time Irma Shorell, Inc. only ships to United States addresses.

You may also make a purchase from Irma Shorell by mail order.  Make your selection, enter your addres to determine sales tax and print out your order page. Mail a check or money order in U.S. dollars to the company address listed above. Include your full name. address and phone...and an email address if possible. 

Telephone Contact Business Hours:  Monday to Friday 12:00 p.m. to 7:00 p.m.
Time Zone:  Eastern Standard Time [e.s.t]

GUARANTEE
All Irma Shorell, Inc. skin beauty products are 100% guaranteed for purchase price no questions asked. You may receive a full refund, even if you simply do not like the product. Shipping charges are not refundable. There are four qualifications to the return policy:

• The product must have been bought directly from Irma Shorell, Inc.
• You must return the product within 30 days of receiving it.
  
• The refund must be given to the original person who purchased the product, even if you received it as a gift.
  
• The refund credit must be applied to the same credit card the purchase was paid on, or if payment was made by check a refund check will be issued.

You are not required to call or email in advance for a return authorization - simply send the product back.  If you have lost your receipt, simply write out your name and address and your order information will be pulled from your file. Returns should be sent for processing, postage prepaid, to: